SUMMARY BRIEF: Efficient Acquisition, Implementation and Maintenance of Integrated Revenue Administration ICT Systems in Africa
Africa’s revenue administrations (RAs) recently adopted information and communication technologies (ICTs) to build process efficiencies and to enhance service delivery. What remains a question is whether the now-digitalised RAs with automated ICT systems have attained the expected gains and efficiencies from the ICTs. And if not, how can they be assisted to meet their ICT goals?